Startup glossary

The startup terms founders actually use, in plain English. Every entry has a clear definition, the formula where there is one, a worked example, and the mistakes to avoid. Written through one lens: does this help you decide what to build, or whether it is working?

30 terms

Validation & Discovery

Concierge MVP

A concierge MVP delivers the product's value manually, by hand, to real customers before any of it is automated or built into software.

Customer Discovery

Customer discovery is the process of talking to potential customers to understand their problems, behaviors, and willingness to pay, before committing to a solution.

Ideal Customer Profile (ICP)

An Ideal Customer Profile (ICP) is a precise description of the customer who gets the most value from your product and is easiest for you to reach, win, and keep.

Jobs To Be Done (JTBD)

Jobs To Be Done (JTBD) is a framework that says customers "hire" a product to make progress on a specific job in their life, rather than buying it for its features.

Minimum Viable Product (MVP)

A Minimum Viable Product (MVP) is the smallest version of a product that lets you test your riskiest assumption with real users and learn whether to keep going.

Painkiller vs Vitamin

A painkiller solves an urgent, expensive problem people will pay to make go away. A vitamin is a nice-to-have that improves things but is easy to live without.

Product-Market Fit

Product-market fit (PMF) is the point where a product satisfies strong market demand, shown by customers who keep using it, pay for it, and tell others about it.

Smoke Test

A smoke test is a lightweight demand experiment, usually a landing page with a real call to action, that measures whether people will sign up, pre-order, or pay before the product exists.

The Mom Test

The Mom Test is a set of rules for customer interviews, from Rob Fitzpatrick, designed to get honest answers by talking about the customer's life and past behavior instead of pitching your idea.

Total Addressable Market (TAM)

Total Addressable Market (TAM) is the total annual revenue available if you sold your product to every possible customer. SAM and SOM narrow it to what you can realistically serve and capture.

Unit Economics

Burn Rate

Burn rate is how fast a company spends its cash reserves, usually measured per month. Gross burn is total monthly spend; net burn is spend minus revenue.

Churn Rate

Churn rate is the percentage of customers (or revenue) you lose in a given period. Logo churn counts customers; revenue churn counts dollars.

Customer Acquisition Cost (CAC)

Customer Acquisition Cost (CAC) is the total sales and marketing spend required to win one new customer.

Customer Lifetime Value (LTV)

Customer Lifetime Value (LTV, also CLV) is the total gross profit you expect from a customer across their entire relationship with you.

Default Alive vs Default Dead

Default alive describes a startup that will reach profitability on its current trajectory before the money runs out. Default dead is one that will not, unless something changes. The terms come from Paul Graham.

LTV:CAC Ratio

The LTV:CAC ratio compares the lifetime value of a customer to the cost of acquiring one. The widely cited healthy benchmark is 3:1 or higher.

Monthly Recurring Revenue (MRR)

Monthly Recurring Revenue (MRR) is the predictable subscription revenue a business earns every month, normalized to a monthly figure. It counts only recurring charges, not one-off fees.

Runway

Runway is the number of months a company can keep operating before it runs out of cash, assuming current burn and revenue hold.

Unit Economics

Unit economics are the direct revenues and costs tied to a single unit of your business, usually one customer, expressed through metrics like CAC, LTV, and contribution margin.

Fundraising

Growth & GTM

Operating

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